Take control over your invoice and communication flows by using Multichannel
Multichannel is a document processing platform that keeps track of the communication with your customers and provides access to all types of payment solutions and communication channels. Your customer chooses how to receive information and invoices from you and we help you to ensure that it becomes time and cost efficient.We have excellent distribution agreements with digital mailbox suppliers, most payment services as well as printing and mail services. This allows us to use smart functionality developed by our partners and share it with you. We carry out the actual integration between the third-party solution and your systems for you to benefit the most from our agreements.
Product Manager
Key Features
Advanced document production
We help you to update documents/invoices with information and offers to support the customer experience
Easy on-boarding
Make it possible for your customers to choose their channel preference by signing up for the channels they prefer for different messages
Storage of sent documents in archive
Access to sent documents and invoices from MyPages and Customer service
Channel facts
Use the channels you want and pay attention to your customer's channel preferences
| Channel | Country |
| Direct debit (Avtalegiro) | Norway |
| eInvoice B2C | Nordics |
| Live Invoice | Nordics |
| Vipps eInvoice | Norway |
| Digipost | Norway |
| e-Boks | Norway & Denmark |
| Kivra | Sweden & Finland |
| Omaposti | Finland |
| Suomi-messages | Finland |
| PEPPOL B2B | Nordics |
| Payment service (Betalingsservice) | Denmark |
| SMS | Nordics |
| Nordics | |
| Print and postage | Nordics |
This is Multichannel
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Live Invoice
Reach your customers with personalized communication at the time of payment with Live Invoice. Live Invoice is the invoice of the future and can also be used for other types of messages. With Live Invoice you can create a dialogue with your customers directly. You bring them an app-like experience without having to down-load anything.
Read moreWebinar on-demand
Watch our webinar on-demand: How to improve the Digitalization of B2C invoice delivery and boost payments? Invest 30 minutes of your time to learn more about best practices to help you digitalize and optimize the customer journey from invoice delivery to payments.
Watch recordingWhitepaper: The future of payments: trends and technology.
Gain new insights into the changing world of payments and invoicing with our whitepaper - The future of payments: trends and technology. Download the whitepaper now to explore the possibilities of the future in payments and invoicing!
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Karlskoga Energi & Miljö owns its customer communication
Karlskoga Energi & Miljö chooses Multichannel with Live Invoice, a cost-effective and environmentally friendly alternative for easily automating and distributing documents, letters, and invoices. "Tietoevry knows what they're doing, so we truly feel that we have found the right supplier who is helpful and never hesitates to address any problems that arise," says Sebastian Cabander, CEO of Karlskoga Energi & Miljö.
Read moreVibb success story
The electricity supplier Vibb has quickly gone from being a small player to a top 10 company in Norway. The key to success is automation and digitalization, as well as optimizing the customer journey.
Read moreHow we created a Nordic Digital Hub for Entercard
Entercard created Digital Hub to streamline invoicing processes and digital distribution and its digitalization rate jumped to 99.9 percent. Until recently, paper played a big part in the everyday operations of this leading credit company. Since the implementation of the Digital Hub, the level of digitization has increased in all the countries where Entercard operates.
Read moreHow to get started with data analytics
Watch our webinar “Data analytics for dummies” and learn more about what you should consider to improve your communication with your customers and how data analytics supports this.
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